Frequently Asked Questions


How can I report irregularities at the beach?

You can report irregularities at the beaches by phone +359 2 90 46 833, as well as e-mail: control@tourism.government.bg

How and where should be submitted a copy from the Tour Operator Liability insurance?

A copy from the made or renewed Tour Operator Liability insurance is presented annually to the Minister of Tourism.

The copy of the insurance contract, together with an accompanying letter should be sent by mail or presented on the spot in the registry of the Ministry of Tourism Saborna Str., 1

How and where should be submitted applications for the registration and categorization of tourist sites?
Applications for the registration of tour operator and/or tourist agency activity or for the categorization of tourist sites, which are in the competencies of the Minister of Tourism should be submitted in the registry of the Ministry of Tourism on the address of 1, Sabornat, Sofia.
Where can I file an appeal/ complaint from an incorrect tour operator/ travel agent or hotelier/restaurateur?

You can contact the Commision for Consumer Protection.

Address: Sofia 1000, pl. Slaveikov 4A, 0700 111 22, +359 2 987 74 45; fax: +359 2 988 42 18; e-mail: info@kzp.bg.

Where can I find phone numbers for alerts and information during the winter tourist season?

1. COMMISSION FOR CONSUMER PROTECTION (CCP)

The Commission for Consumer Protection (CCP) has an opened national telephone for the consumer with the following number 0700 111 22.

Calls from across the country is accepted at the price of one local call. The telephone is operated around the clock, as well as holidays and weekends. Within the working time of the institution, the phone is served by rescue experts and at other times - by specially trained operators. Signals are received on the phone for abused consumer rights set out in the Law on Consumer Protection, Law on Tourism and other legislation under which the CPC has imposed powers.

On the national phone also advices are given to citizens for their consumer rights, as well as for the rules and the competent authority, according to the subject of each call - public services, contractual and civil law relations, mass urban transport, public services and others.

Electronically, consumer complaints and reports may be submitted on the website: info@kzp.bg and  gl.direkcia@kzp.bg. Citizens can use the forms for feedback on the website:http://www.kzp.bg/index.php?mode=viewd&group_id=12&document_id=19, incl. to relevant  regional sections of the Commission.

2. BULGARIAN AGENCY FOR FOOD SAFETY

Bulgarian Agency for Food Safety receives signals for violations, complaints and experiences related to food, health and animal welfare, plant protection products, the overall activity of the Agency.

To ensure the contact of the consumers, visiting winter tourist sites during the 2014-2015 winter tourist season, with Bulgarian Agency for Food Safety, in the event of incidents or potential violations concerning safety and quality of food dealt and prepared in sites, located on the territory of mountain resorts, the following data can be used:

„Consumer’s phone”: +359-0700-122-99. Operators servicing the "consumer’s phone" receive signals from 08:00. to 21:00 o’clock, seven days a week

The service “Forward Signal Online” is supported in the site of the Bulgarian Agency for Food Safety. (http://www.babh.government.bg/bg/Page/problem_signal/index/problem_signal/%D0%9F%D0%BE%D0%B4%D0%B0%D0%B9%20%D1%81%D0%B8%D0%B3%D0%BD%D0%B0%D0%BB%20%D0%BE%D0%BD%D0%BB%D0%B0%D0%B9%D0%BD.

Contact with the directors of the Regional directorates for food safety – Blagoevgrad, Smolyan and Sofia area could be carried out as follows:

Regional directorate for food safety – Blagoevgrad - Теl.: 073/88 20 73; Теl. For signals: 073/88 20 73; E-mail: RVS_01@nvms.government.bg.

Regional directorate for food safety – Smolyan - Теl.: 0301/62502; Теl for signals: 0301/625 02, E-mail: RVS_21@nvms.government.bg.

Regional directorate for food safety – Sofia area - Теl.: 0721/66 090; Теl. For signals: 0721 66 090; E-mail: RVS_23@nvms.government.bg.

The website of the Bulgarian Agency for Food Safety is www.babh.government.bg.

3. REGIONAL HEALTH INSPECTION (RHI)

Regional health inspectorates are responsible to conduct effective health control enforcement of EU and national legislation for sites with public designation for products, goods and activities important to human health and the factors of the living environment.

For contacts:

RHI – Blagoevgrad

Website: http://www.rzibl.org/index.php/about; Phone for signals when violations are found out: 073/83-28-26; Signals and complaints could be sent by e-mail: rzibl@rzibl.org.

RHI – Smolyan

Website: http://www.rzi-smolyan.com/; Phone for signals, incl. for smoking: 0301/58930. Phone for consultations: 0888879992; Signals and complaints could be sent by e-mail: rzi_smolyan@mbox.contact.bg.

RHI – Sofya area

Website: http://rzi-sfo.com/; Phone for contact with the director: 02/ 807 8765; Phone for signals, incl. for smoking: 02/8078751 and 02/8078752. Signals and complaints could be sent by e-mail: rzi_so@rzi-sfo.com and also in the feedback form at the following address: http://rzi-sfo.com/?page_id=113.

4. MOUNTAIN RESCUE SERVICE (MRS)

In case of accident

Hotlines:  088 1470 and 02/ 963 2000

For inquiries or advice – tel. 088 1471

Bases of the Mountain Rescue Service

SOFYA (Day and night duty)

Headquarters MRS

Emergency phones

088 1470 (for subscribers of M-tel) 0887 100 237

02/963 2000

For inquiries or advice

088 1471 (for subscribers of M-tel) 0887 100 238

VITOSHA

Cherni Vrah Base

02 967-11-28

Aleko base

02 967-11-55

088 1472 (for subscribers of M-tel) 0887 100 239

Ophelya base

Through the Headquarters

PIRIN (day and night duty)

Bansko

0749/8-81-32

088 1474 (for subscribers of M-tel) 0887 100 241

PLOVDIV

032/ 62-48-90

0887/582 936

RODOPI (day and night duty)

Studenets base  (Pamporovo)

0309/58336

088 1475 (for subscribers of M-tel) 0887 100 245

STARA PLANINA

MRS Troyan

0888 621 275

MRS Teteven

0887 542 709

RILA (day and night duty)

Borovets

07503/ 2450

088/ 1473 (for subscribers of M-tel)

MRS Blagoevgrad – Rila mountain

0887/ 572 634

0884/ 572 402

MRS Dupnitsa

0887/ 887 104

In case of danger in the mountains, a signal can be forwarded through the "National System 112". Telephone 112 is dialed without code, day and night and for free.

5. EXECUTIVE AGENCY” AUTOMOBILE ADMINISTRATION”

Opportunities provided by the Executive Agency "Automobile Administration" to ensure feedback to users by the telephones of the regional departments "Supervision - DAI", by the direct phone for signals and irregularities in the transport: 02/9409400, and e-mail address: avto_a@rta.government.bg.

More information can be found on the website of the Executive Agency "Automobile Administration" www.rta.government.bg and at the Portal for alerts about irregularities in the transport http://www.transportinfo.bg/bg/Bulgaria.

6. AGENCY "ROAD INFRASTRUCTURE”

All citizens and companies can receive information about the current traffic conditions along the national network of the Agency's website at: www.api.bg, in the section "Current traffic situation" at any time of the day, no days off, phone: 0700 130 20.

In the agency, a Situation Centre works which collects and summarizes data on the state of the national roads in 24-hour mode, all year round. The collected and summarized information is published daily on the website of the agency in the "Bulletin of traffic conditions”.

Signals for irregularities, fraud, conflict of interest and suspicions of fraud under projects, related to the implementation of programs, co-financed by the EU implemented by "Road Infrastructure", can be submitted to the e-mail:  signali@api.bg; phone: 0800 130 10 or by the form for feedback in the website of Road Infrastructure Agency http://www.api.bg/index.php/bg/signali-za-nerednosti/podaj-signal.

The phone dials without code for Sofia from across the country and talks are free. This phone does not receive signals, unrelated to the topic of irregularities and suspicions of fraud. Calls are recorded automatically the signal applied is registered, thereafter an inquiry opens upon the case. It is desirable to specify details of the violations and the facts you are aware. This will allow to take timely action and prevent any acts of corruption.

Citizens can send their signals for corruption and suspected irregularities /fraud in the Registry Office of the Agency "Road Infrastructure" from 9.00. to 17.30 o’clock.

At the following address: http://www.api.bg/index.php/bg/kontakti/dezhurni-v-stranata-opu, everyone can find a list of hotlines of department for road management in 27 cities in the country.

Phones for contact to duty personnel for maintenance in the central administration of Road Infrastructure Agency are as follows: 02/952-1605 and 0700 13020.

The current phones to receive public information are: 02/91 73 409; 02/91 73 407 and 02/91 73 487, as well as e-mail address: info@api.bg.

7. CHIEF DIRECTORATE "CRIMINAL POLICE”

Establishing a connection with the structures of the Ministry of Interior by citizens (Bulgarian and foreign), willing to report a signal, through the respective Regional Police Headquarters in the territory of which the incident or the accident occurred and the relevant regional directorate of the Ministry of Interior, as well as through the "National system 112“.

Phone 112 accepts urgent and emergency calls in need of emergency medical assistance, assistance in accidents, fires, breakdowns, crises and other incidents of human and material losses. The phone is dialed without a code. The phone112 service is nonstop and free.

In addition, the citizens can contact the Chief Directorate "Criminal Police" by e-mail: gdkp@bg or at the website: http://gdkp.mvr.bg/contactus.htm.

8. GENERAL DIRECTORATE ”SECURITY POLICE”

Under the Bulgarian legislation, all employees of the Ministry of Interior have control functions in relation to the implementation of municipalities regulations for public order in all settlements, including resorts. Moreover, they are included in carrying out joint inspections with representatives of other institutions (NRA SVCS, Executive Agency "General Labour Inspectorate" and others).

Establishing a connection with the structures of the Ministry of Interior by citizens (Bulgarian and foreign), willing to report a signal, through the respective Regional Police Headquarters in the territory of which the incident or the accident occurred and the relevant regional directorate of the Ministry of Interior, as well as through the "National system 112“.

Phone 112 accepts urgent and emergency calls in need of emergency medical assistance, assistance in accidents, fires, breakdowns, crises and other incidents of human and material losses. The phone is dialed without a code. The phone112 service is nonstop and free.

In addition, the citizens can contact the GD “Security Police” by e-mail: gdop@bg or at the website address: http://www.gdbop.bg/bg/contacts, where foreigners can forward signals, suggestions and complaints, and also to report wrongdoing by police officers towards them. The site has attached links that point to the consultation on obligations under fiche and the roads’ conditions in the country.

9. GENERAL DIRECTORATE "BORDER POLICE”

GD”Border Police” provide with the following phones and e-mail for continuous feedback, for receiving signals by citizens – tel. 02/983 1865; Fax: 02/988 5867; nsgp@mvr.bg. Citizens can use the form for feedback in the website: http://www.nsgp.mvr.bg/contactus.htm.

Current information on travel in the EU Members States and for the travelers across the territory of Bulgaria can be found through http://www.nsgp.mvr.bg/Guide/tr_persons.htm.

Establishing a connection with the structures of the Ministry of Interior by citizens (Bulgarian and foreign), willing to report a signal, through the respective Regional Police Headquarters in the territory of which the incident or the accident occurred and the relevant regional directorate of the Ministry of Interior, as well as through the "National system 112“.

Phone 112 accepts urgent and emergency calls in need of emergency medical assistance, assistance in accidents, fires, breakdowns, crises and other incidents of human and material losses. The phone is dialed without a code. The phone112 service is nonstop and free.

10. GENERAL DIRECTORATE "FIRE SAFETY AND PROTECTION OF POPULATION"

Citizens can contact the GD "Fire Safety and Protection of Population" by e-mail: nspab@mvr.bg or at website: http://www.nspbzn.mvr.bg/contactus.htm, where they can forward signals , suggestions and complaints, and also to report violations.

Establishing a connection with the structures of the Ministry of Interior by citizens (Bulgarian and foreign), willing to report a signal, through the respective Regional Police Headquarters in the territory of which the incident or the accident occurred and the relevant regional directorate of the Ministry of Interior, as well as through the "National system 112“.

Phone 112 accepts urgent and emergency calls in need of emergency medical assistance, assistance in accidents, fires, breakdowns, crises and other incidents of human and material losses. The phone is dialed without a code. The phone112 service is nonstop and free.